Pixel Wall offers free lifetime telephone technical and programming support. Each sign is inspected and thoroughly tested before delivery to our customers. All of these signs come with a 5 year warranty and free shipping within the continental US. Turn around time on average is 6 to 8 weeks. Warranty covers all LED board assemblies, power supplies, embedded electronic controls, wires, plugs, ribbon cables & factory labor. Warranty does not cover natural disasters or vandalism. No refunds. Keep crate for shipping. We take care of our customers.