Pixel Care
Maintenance Plans
Protect your investment with comprehensive maintenance programs designed for preventive care, priority support, guaranteed uptime, and exclusive member benefits.
Get Your Custom QuoteProactive Protection
Regular maintenance prevents costly failures and extends the life of your LED investment.
Preventive Maintenance
Scheduled inspections, cleaning, calibration, and component checks to catch issues before they become problems.
Priority Response
Jump the queue with priority scheduling and faster response times when you need service.
Cost Savings
Discounted labor rates, parts pricing, and no trip charges for members. Save up to 30%.
Performance Reports
Detailed system health reports after each visit with recommendations and trending data.
Extended Warranty
Warranty extensions and coverage enhancements available exclusively for Pixel Care members.
Direct Access
Dedicated support hotline with direct access to senior technicians — no phone trees.
Flexible Maintenance Tiers
Essential
Basic protection for smaller installations
- 2 preventive maintenance visits/year
- Annual calibration
- System health reports
- 10% discount on parts & labor
- Standard response time
- Email support
Professional
Comprehensive care for critical systems
- 4 preventive maintenance visits/year
- Quarterly calibration
- Detailed performance analytics
- 20% discount on parts & labor
- Priority 4-hour response time
- Phone & email support
- Remote diagnostics included
- Annual firmware updates
Enterprise
White-glove service for mission-critical displays
- Custom maintenance schedule
- On-demand calibration
- Real-time monitoring & alerts
- 30% discount on parts & labor
- Emergency 2-hour response
- 24/7 dedicated support line
- Remote + on-site diagnostics
- Proactive firmware management
- Spare module program
- SLA with uptime guarantee
What's Included in Every Visit
Common Questions
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Adjustments are prorated based on your billing cycle.
What if I need emergency service outside my plan?
All plans include priority scheduling for emergencies. Additional service calls are billed at your member discount rate.
Do you service displays from other installers?
Absolutely. We service all brands and systems, regardless of who installed them.
Is travel included in the plan price?
Travel within the DMV area is included. For installations outside our region, travel may apply.
What is the contract term?
Plans are annual contracts with automatic renewal. Cancel anytime with 30 days notice.
Protect Your Investment
Join Pixel Care today and get peace of mind with proactive maintenance, priority support, and guaranteed uptime.